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Custom City Map

Sale price$140.00 Regular price$195.00

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3D Laser Cut City map.  This is a custom city map and this image shows the city of new orleans.  The waterways are cut out and painted blue and the city streets are cut in 3D from premium baltic birch wood.
Custom City Map Sale price$140.00 Regular price$195.00
  • Product Description
  • Shipping
  • Return Policy

These beautiful laser cut city maps are the perfect addition to any home. Each layer is carefully crafted from Baltic Birch and hand finished in our shop in Palmer, Alaska. With a uniquely personal feel, these maps make awesome Christmas, birthday, anniversary, office or wedding gifts.   A great way to remember places you've lived or special trips you've taken. 


ABOUT THE MAP:
These maps are made from 3 layers of 1/8" Baltic birch. The top layer contains the major roadways. The middle layer is engraved with the minor roadways and cut to show the waterways. The bottom layer is painted a sea blue to display the waterways.  The map is then fitted with a frame in the size and color you selected.

We offer four standard sizes:

  • Medium - 8x10"
  • Large - 11x14"
  • XL - 16x20"
  • XXL - 18x24"

The frame adds ~2 inches in each direction.

PROCESSING TIME:
Maps are typically finished about 12-15 business days after the proof is approved.  If you have a target date, just let us know and we'll do our best to meet it! We offer free shipping with tracking on all our maps anywhere in the US!   Shipping is around 2 weeks from AK.

PURCHASING TIPS:

  • We can make these maps for any city but larger cites or cities with intricate waterways usually make a better final product.
  • When placing your order, you can provide an address which we will use as the center of the map.  If no address is provided, we typically center on the downtown area.
  • If you have a location you want to make sure is included in the map, just send us a private message us when you purchase.

Lost Shipments:

While it’s very uncommon, there is always a possibility that your package could be delayed or lost in the mail.  We provide tracking with all our shipments so you will have full visibility from the moment it leaves our shop until it arrives on your doorstep.  If a package is lost in the mail, we would be happy to replace it if the delay is longer than 3 weeks from the shipping date (4 weeks around the holidays).  Don’t hesitate to contact us with question about your order!  Please note that we are not able to refund orders that don't arrive by a target date or the estimated arrival date. 

Shipping Damage:
All our products are carefully hand packaged to prevent shipping damage.  But sometimes, shipping accidents do occur.  We would be happy to offer either a full refund or a replacement item with photos of shipping damage to the packaging and contents (required to file a shipping claim).

Incorrect Shipping Information:

If the order is returned to us because incorrect shipping information was provided with the order (bad address, old address, missing apartment number, or incomplete address) we would be happy to re-ship the order to you for a flat shipping fee at the current postal rates (typically around 5$ for ornaments and more for larger packages).  We are not able to provide refunds for orders that have incorrect shipping information and are not returned to us.

 

Custom Product Exceptions / non-returnable items

We are not able to accept returns for custom products since these are made to order and personalized for each customer.  However, if there is a mistake or any defect issue with your order, please reach out and we will gladly make it right.

 

Non-Custom Products

We have a 14-day return policy for non-custom items only, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.  To start a return, you can contact us at sales@frontierdesignsak.com. Please note that returns will need to be sent back to our shop in WASILLA AK 99654.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  You can always contact us for any return question at sales@frontierdesignsak.com

 

Damage and Product Defects

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@frontierdesignsak.com.