Shipping policy

Lost Shipments:

While it’s very uncommon, there is always a possibility that your package could be delayed or lost in the mail.  We provide tracking with all our shipments so you will have full visibility from the moment it leaves our shop until it arrives on your doorstep.  If a package is lost in the mail, we would be happy to replace it if the delay is longer than 3 weeks from the shipping date (4 weeks around the holidays).  Don’t hesitate to contact us with question about your order!  Please note that we are not able to refund orders that don't arrive by a target date or the estimated arrival date. 

Shipping Damage:
All our products are carefully hand packaged to prevent shipping damage.  But sometimes, shipping accidents do occur.  We would be happy to offer either a full refund or a replacement item with photos of shipping damage to the packaging and contents (required to file a shipping claim).

Incorrect Shipping Information:

If the order is returned to us because incorrect shipping information was provided with the order (bad address, old address, missing apartment number, or incomplete address) we would be happy to re-ship the order to you for a flat shipping fee at the current postal rates (typically around 5$ for ornaments and more for larger packages).  We are not able to provide refunds for orders that have incorrect shipping information and are not returned to us.